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Building customer-centric cultures

February 16, 2017 in Hub-Blog

Every day, more than 5 million new cellphones are sold. That’s more than 10 times the number of babies born each day. We are barrelling towards a world where a cellphone will be in every pocket by 2020, and a smartphone in every pocket soon after that. This revolution is making the previously unimaginable ... (more...)

How d.light creates a delightful customer experience

February 16, 2017 in Hub-Blog

In 2006, Sam Goldman and Ned Tozun set out to eradicate kerosene as a source of light in the developing world. As a Peace Corps volunteer in Benin, Sam witnessed the damage kerosene could do when an overturned lantern created a fire that nearly killed his neighbor’s son. They also saw what a scourge ... (more...)

How technology enables customer-centricity for social enterprises

February 16, 2017 in Hub-Blog

We’re collectively more aware than ever that listening and responding to customers is the key to successful businesses. Or as Harvard Business Review put it in Autumn of last year, “the new source of competitive advantage is customer centricity: deeply understanding your customers’ needs and fulfilling ... (more...)